Telus

January 20, 2020 - Recently an internal communication was sent to members by Telus management with explanations for the dramatic increase in complaints filed against Telus to the CCTS (Commission for Complaints for Telecom-television Services), as mentioned in the linked article below. 

www.vancouverisawesome.com/vancouver-news/customer-complaints-telus-2019-1947212 

December 19, 2019 - BC Telus employees (excluding COS) should remember that if your rotation has you working more than two Sundays in a calendar month, you are entitled to a premium for that shift:

Collective Agreement Article A5.10(b): “When a Regular full-time employee is assigned to work three (3) or more Sunday shifts in a calendar month, the employee will be paid a premium of one (1) times the employee’s basic hourly rate of pay for the third and any subsequent Sunday shift worked during that calendar month.” 

November 27, 2019 - As we have communicated to members previously, the Union filed grievances in 2013 and 2014 asserting that “Concierge” Reps had been underpaid by Telus due to an incorrect wage categorization of their job. In December 2018, the Union won this grievance at arbitration, and the arbitrator ordered Telus to compensate former Concierge agents at the proper wage rate.

Telus.net Email Outage

August 22, 2019 - Your Local Union 1944 wishes to convey our gratitude to you for your phone calls into our offices regarding the Telus.net email outage. Rest assured our number one priority is your job and your job protection. Your Union has been in communication with Telus regarding their use of managers on the front lines. Naturally, we object to the use of management in customer-facing roles. 

April 30, 2019 - Telus is holding its Annual General Meeting Thursday, May 9, 2019 at 8:30 am (PT) at Telus Garden, 5th floor, 510 West Georgia Street, Vancouver, British Columbia.

December 19, 2018 - We know that our members at Telus that worked in Concierge positions have been patiently waiting to hear the outcome of grievances filed in 2013 and 2014.