TELUS Contracting Out Notifications
Notifications received from TELUS of bargaining unit work they intend to contract out, pursuant to Article 19.02 of the Collective Agreement.
| Letter Date | Identified Work | Contractor |
|---|---|---|
| 2023/08/16 | Portion of the Network Operations Centre | External Contractor |
| 2023/06/28 | Portion of Network Assurance | External Contractor |
| 2022/09/06 | Portion of the Engineering Pole Plan Reviews | External Contractor |
| 2022/03/14 | Portion of the Optik TV Broadcast Operations | External Contractor |
| 2021/08/04 | Migration and activation of jumpers functions in Central Office frames (AB and BC) | External Contractor |
| 2020/08/04 | Portion of Telus Consumer Wireline Support | Telus International |
| 2020/07/20 | Portion of Telus Cable Repair and Network Support in BC and Alberta | Telus International |
| 2020/03/26 | Portion of Telus Audio Conferencing Support functions | External Contractor |
| 2019/07/23 | Telus Day of Dispatch | External Contractor |
| 2019/06/05 | Portions of Voice Test FFH | External Contractor |
| 2019/02/13 | Telus Day of Dispatch | External Contractor |
| 2019/02/07 | Portions of Telus Payroll functions | External Contractor |
| 2019/01/21 | Portion of TELUS Materials Support Centre | External Contractor |
| 2018/01/26 | Clerical functions associated with Fleet Operations | External Contractor |
| 2017/06/15 | Client Account Management (CAM) call centre work | External Contractor |
| 2017/06/02 | Inventory allocations and related clerical functions associated with Purchasing and Inventory Management | External Contractor |
| 2017/01/10 | Outside Plant - Cable Repair and Maintenance and associated work | External Contractor |
| 2016/10/12 | Wireless Testing, Data Collection & Analysis work | External Contractor |
| 2016/07/19 | Clerical functions associated with training in Customer Solutions Delivery (CSD) | External Contractor |
| 2016/07/06 | Portions of Implementation and Fulfillment Management work | External Contractor |
| 2016/06/07 | Portions of Mobility and FFH call centre work in Care, DNA, Assure, L&R and CAM | Telus International |
| 2016/04/21 | Portion of BCX Service Assurance work | Telus International |
| 2016/01/07 | Portions of coordination and administration work related to network change management processes | External Contractor |
| 2016/01/07 | Portions of work associated with Customer Solutions Delivery administration support | External Contractor |
| 2015/11/05 | Data assurance and other related support functions and activities associated with 411 listings, related to their US content. | Telus International Philippines |
| 2015/09/30 | Work related to DC Power equipment | External Contractor |
| 2015/09/30 | Portions of Wireless Site Audits, Inspections & Prevention Maintenance Activities | External Contractor |
| 2015/08/27 | Portions of wireless Planning, Design and Engineering | External Contractor |
| 2015/06/03 | Portion of Client Account Management (CAM) work | External Contractor |
| 2015/05/04 | Portions of the National Design, Activate and Test functions associated with Customer Transport Design work | External Contractor |
| 2015/05/04 | Portions of Enterprise and Medium Business Wireline Customer Care work | External Contractor |
| 2014/05/13 | Data Entry, reporting and administrative functions of Training/Learning Support Coordinators | Telus International |
| 2014/03/17 | Portion of Business Loyalty and Retention work. | Telus International |
| 2013/09/26 | Portion of Enterprise activations. | Telus International |
| 2013/06/03 | Portion of Enterprise IT Service Desk. | Telus International |
| 2013/05/28 | National Sales Contract Centre (NSCC) Inside Sales wireline work. | Telus International |
| 2012/11/19 | Physical Security Systems and related work. | External Contractor |
| 2012/08/03 | Planning, Design and Engineering related work. | External Contractor |
| 2012/08/03 | Remaining work related to telecommunications tower structures and equipment. | External Contractor |
| 2012/02/29 | Remaining functions associated with repair and maintenance of AC and DC power generators, UPS systems and transfer switches. | External Contractor |
| 2011/10/14 | Installation, repair and/or removal of pay phones and/or pay phone booths. | External Contractor |
| 2011/08/25 | Co-ordination of the buried drop order function and related activities in Alberta. Existing team members are not impacted by this development. | External Contractor |
| 2011/04/27 | Prestage, programming and related function of voice and data equipment for Business Customer Installs | External Contractor |
| 2010/11/22 | Some of the off-contract and manual order work currently performed within the Customer Experience are of Customer Solutions | External Contractor |
| 2010/09/23 | Facilities Inventory Coordination and related functions | External Contractor |
| 2010/07/21 | BC and Alberta Warehouse and Distribution functions | External Contractor |
| 2010/07/09 | Portion of outbound sales work in SMB area of Customer Solutions | External Contractor |
| 2010/05/10 | - Data Services Fulfillment, plus related activities for Business customer installs | |
| 2010/03/18 | - Repair Shop in Toronto for wireless - Buyers from BC - Material Master - Inventory Management | - External Contractor - Work going Offshore |
| 2010/02/24 | - NSIS VDSL2 Project | External Contractor |
| 2009/08/31 | - Contract maintenance renewal quotes outsourced | Service Source INC (SSI) |
| 2009/07/28 | - Hardware and Software server operations | Telus International |
| 2009/05/29 | - Client Account Management call centre work | Telus International |
| 2009/05/12 | - Commission and Incentive Management | Telus International |
| 2009/03/10 | - Customer Care National Business Office (NBO) - manual order work | Telus International |
| 2009/03/09 | - Complex Voice Fulfillment - Data Services Fulfillment - Mass Market Fulfillment - expansion | Telus International-Manila |
| 2009/02/02 | - Client Care work | Telus International |
| 2008/12/02 | TELUS BC - Warehousing of Cable | |
| 2008/12/02 | TELUS BC - Network consumables | |
| 2008/10/29 | - Imaging of new desktop and laptop computers - Installation of new/replacement desktop and laptop computers, printers, monitors and peripherals - Installation and configuration of software, backup/restore of data from storage devices - Diagnostics and hardware repairs of desktop and laptop computers, printers, monitors and peripherals | Outside sources |
| 2008/10/28 | - Technical Support Assistance in BC | Outside sources |
| 2008/10/14 | - Business Billing Inquiries functions Effective November 26, 2008 | Telus International |
| 2008/09/09 | - Payment mail processing for Ontario customers | |
| 2008/08/07 | - 1. Records and Data Accuracy (Edmonton) 2. Customer Helpl Rep. Tier I 3. IT Support Tier I (Burnaby) 4. Business Service Desk Voice Repair (Montreal) | Telus International |
| 2008/07/10 | - Business Solutions work: 1. Mass provisioning 2. contract renewals 3. ad-hoc reporting 4. credits | |
| 2008/06/17 | - Contracting out Managed Desktop Systems | Partners |
| 2008/05/01 | - Contracting out administrative/manual data entry performed by Client Service Operations (CSO) | Telus International |
| 2008/04/21 | - Contracting out Internal Structured Cable | Appropriate vendors |
| 2008/03/17 | - Contracting out call centre work (Koodo Mobile) | Canadian based third party call-centre |
| 2007/10/17 | - Provisioning work brought about by LCD with Department of National Defence | |
| 2007/07/27 | - Provisioning work brought about by LCD with Western Canada Lottery Corp | |
| 2007/07/26 | - Document Services on Viking Way in Richmond, BC | |
| 2007/06/25 | - Tier 1 Internal SPOC support | Telus International |
| 2007/06/20 | - Basic Toll Free, - ID Code set-up, - Transfer of Business Ownership (SBS and Emerging accounts), - portion of Business Billing Inquiries | Telus International |
| 2007/06/12 | - portion of Mobility call centre, | Telus International |
| 2007/05/28 | - portion of Wireless Business Solutions (WBS) client care | Local dealerships - Calgary, Edmonton and Vancouver |
| 2007/05/14 | - Legacy order assignment, - D order assignment, - assignment of updates and cancels, - activations, - RIT, - AIN, - intercepts | Telus International |
| 2007/05/02 | - auditing inventory of cable | Tenold |
| 2006/11/17 | - registration of basic, mass market contracts | Telus International |
| 2006/11/10 | - Utilities Invoice Payment | |
| 2006/11/01 | - Operator Services | Telus International |
| 2006/09/11 | - Recovery of Radio Equipment and associated infrastructure, - Payphone installation and Maintenance | |
| 2006/08/23 | - Internal Customer Care | Contract Staff to end of 2007 |
| 2006/07/18 | - Imaging new desktop and laptop computers, - installation of New/Replacement Desktop and Laptop computers, printers, monitors and peripherals, - diagnostic and hardware repairs of desktop and laptop computers, printers, monitors and peripherals | Contract partners |
| 2006/06/02 | - broadband build program AB and BC,(further to January 16, 2006 notification) | Nokia (strategic partnership) |
| 2006/05/25 | - At Home Agents Setup: - Installation/configuration of software/hardware, - Replacement of hardware/software as required, - IT support during installation of home office | |
| 2006/03/21 | - certifications of handsets | Consultants (March 23 - September 30, 2006 |
| 2006/03/20 | - Construction-Aerial/underground, - Placing/Splicing -fibre and Copper, - Outside plant design, - Pole contacts | Appropriate BC vendors |
| 2006/03/02 | - Permit Design | Appropriate BC vendors |
| 2006/02/27 | - Network translation Design | Appropriate BC vendors |
| 2006/01/16 | - Retail Directory Assistance | External supplier |
| 2006/01/16 | - TELUS Consumer Solutions: - Manual order processing, - Image data clean up, - Outbound sales | |
| 2006/01/16 | - Fleet operations, - Supply operations- Investment Recovery Group, Warehousing and internal distribution and mail operations, - Real estate- Building maintenance service and trades, - Travel services, - forms control and copy administration, - Equipment repair operations- printed circuit cards, voice and radio telephone sets, test equipment, - Cable cutting, - Telephone booth construction and repair, - Custom manufacturing shops, - Coin collecting, - Contract Services clerical support, - Services Purchase Order administration - Installation and Repair, - Construction, - Various electrical functions, - Various Clerical Administration functions | |
| 2006/01/10 | - TELUS BC: - Tower Construction, - Antenna and Transmission Line Installation, - Electrical Work, - Equipment Installation |