September 13, 2019 - Earlier this week, 91 members in Units 207 and 213 from Calgary and Edmonton, Alberta, received a letter advising them of a grievance resolution that applies to their work group, providing for a lump sum payout of $1,000 each.

This policy grievance was filed by Local 1944 in January 2018 over the JEMS review of the Order Resolution Team (ORT), following Telus’ decision not to reclassify the jobs to Client Care Representative V after performing an evaluation of the job.

The grievance was scheduled to go to arbitration later this month, but the Local Union worked with the Company towards a resolution.

The Local Union has reached a resolution for Client Representative IVs who worked in ORT at the time of filing and still do today.

Tamara Marshall, Local Union Representative for British Columbia, who has been working on this grievance from the beginning, says:

“We look at many factors when we work to resolve grievances. Those factors may include the strength of our evidence, and whether or not there has been additional changes to the work since the grievance was first filed, amongst other things.”

The resolve that was reached with the Company takes into account the many changes that were made to the work performed and to the systems used in ORT over the past months.

“This $91,000 settlement is proof that when the members on the shop floor and the Union work together, lives are made better because together we are stronger,” said Acting President Donna Hokiro.

In Solidarity,

USW Local 1944