For the past few months, Local 1944 members employed at Telus have been responding to our RealityCheck survey, which seeks to verify whether Telus’ high engagement scores are the result of a positive workplace, or management pressure.
When the survey closed April 30th, 1326 responses had been received, however, 119 of these were spoiled either because the member submitted their survey more than once, or because a survey could not be attributed to a current member of Local 1944.
There remained 1207 countable survey submissions. That is about 20% of Local 1944’s Telus-employed members presently working.
Here are some highlights of what you had to say:
Question:
“I have been guided by ‘Management or others’ on what the ‘correct answers’ are to questions on my company engagement survey”
Responses:
Strongly Agree – 33%
Agree - 23%
Neither Agree Nor Disagree – 16%
Disagree – 16%
Strongly Disagree – 11%
(sum is not 100% due to rounding)
Question:
“It has been suggested to me, or to my work group, that there would be negative consequences for poor company engagement scores.”
Responses:
Strongly Agree – 32%
Agree - 22%
Neither Agree Nor Disagree – 20%
Disagree – 15%
Strongly Disagree – 11%
Question:
“When answering the company engagement survey, my answers are a reflection of what the company wants to hear, not what I truly feel.”
Responses:
Strongly Agree – 32%
Agree - 21%
Neither Agree Nor Disagree – 16%
Disagree – 19%
Strongly Disagree – 12%
These results demonstrate that a very large amount of management pressurization and manipulation is going on with regard to PulseCheck, artificially inflating scores.
It is hypocritical that the very behaviours that most characterize a negative employer, excessive pressurization and threats to employees, are being used to get employees to claim that Telus is a positive employer on their PulseCheck. Shame.
Here are some more results:
Question:
Given the opportunity, I tell others great things about working here.
Responses:
Strongly Agree – 15%
Agree – 36%
Neither Agree Nor Disagree – 25%
Disagree – 17%
Strongly Disagree – 8%
Question:
I would recommend my employer to a friend seeking employment.
Responses:
Strongly Agree – 17%
Agree – 38%
Neither Agree Nor Disagree – 21%
Disagree – 16%
Strongly Disagree – 8%
Question:
I rarely think about leaving my job to work somewhere else.
Responses:
Strongly Agree – 16%
Agree – 25%
Neither Agree Nor Disagree – 17%
Disagree – 26%
Strongly Disagree – 16%
Question:
It would take a lot to get me to leave my employer.
Responses:
Strongly Agree – 16%
Agree – 33%
Neither Agree Nor Disagree – 20%
Disagree – 21%
Strongly Disagree – 10%
Question:
My employer inspires me to do my best work every day.
Responses:
Strongly Agree – 7%
Agree – 21%
Neither Agree Nor Disagree – 27%
Disagree – 27%
Strongly Disagree – 18%
Question:
My employer motivates me to contribute more than is normally required to complete my work.
Responses:
Strongly Agree – 8%
Agree – 21%
Neither Agree Nor Disagree – 24%
Disagree – 30%
Strongly Disagree – 17%
Question:
The balance between my work and personal commitments is right for me (e.g. work-related stress and workload are manageable; the company's policies or support programs address my personal commitments).
Responses:
Strongly Agree – 11%
Agree – 26%
Neither Agree Nor Disagree – 19%
Disagree – 26%
Strongly Disagree – 19%
(sum is not 100% due to rounding)
Question:
My employer is focused on enhancing employee well-being at work and at home by supporting physical, psychological, social, financial and environmental well-being.
Responses:
Strongly Agree – 10%
Agree – 28%
Neither Agree Nor Disagree – 26%
Disagree – 24%
Strongly Disagree – 13%
(sum is not 100% due to rounding)
Question:
The tools, resources and equipment provided by the employer help me to be as productive as possible.
Responses:
Strongly Agree – 10%
Agree – 38%
Neither Agree Nor Disagree – 21%
Disagree – 21%
Strongly Disagree – 10%
Question:
The work processes in place allow me to be as productive as possible.
Responses:
Strongly Agree – 7%
Agree – 24%
Neither Agree Nor Disagree – 25%
Disagree – 29%
Strongly Disagree – 16%
(sum is not 100% due to rounding)
USW Local 1944 calls on Telus to quit the charade and let members express their actual opinions on how they are treated at work using PulseCheck, free of management pressure to provide only the “right” answers.
