HANG UP ON ABUSE POLICY

• Give call centre workers the ability to hang up on abusive calls.
• Train managers on how to support call centre workers who had a bad client.
• Issue a warning and flag callers who have a history of harassing staff.
• Deny repeat abusers use of your service.
• Create a zero tolerance policy that reports all violent and/or sexual threats to the police.
• Ensure that there will be no retribution against or disciplining of call centre workers who report abuse.