Avis de TELUS sur la sous-traitance

Avis de TELUS sur la sous-traitance

Avis de la part de TELUS concernant la sous-traitance du travail effectué par l’unité de négociations, conformément à l’article 19.02 de la Convention Collective.

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Date de la lettreSecteur d'emploiSous-contractant
2017/06/15 Client Account Management (CAM) call centre work External Contractor
2017/06/02 Inventory allocations and related clerical functions associated with Purchasing and Inventory Management External Contractor
2017/01/13 Outside Plant - Cable Repair and Maintenance and associated work External Contractor
2016/10/12 Wireless Testing, Data Collection & Analysis work External Contractor
2016/07/19 Clerical functions associated with training in Customer Solutions Delivery (CSD) External Contractor
2016/07/06 Portions of Implementation and Fulfillment Management work External Contractor
2016/06/07 Portions of Mobility and FFH call centre work in Care, DNA, Assure, L&R and CAM Telus International
2016/04/21 Portion of BCX Service Assurance work Telus International
2016/01/07 Portions of coordination and administration work related to network change management processes External Contractor
2016/01/07 Portions of work associated with Customer Solutions Delivery administration support External Contractor
2015/11/05 Data assurance and other related support functions and activities associated with 411 listings, related to their US content. Telus International Phillipines
2015/09/30 work related to DC Powered equipment External Contractor
2015/09/30 Portions of Wireless Site Audits, Inspections & Prevention Maintenance Activities External Contractor
2015/08/27 Portions of wireless Planning, Design and Engineering External Contractor
2015/06/03 Portion of Client Account Management (CAM) work External Contractor
2015/05/04 Portions of the National Design, Activate and Test functions associated with Customer Transport Design work External Contractor
2015/05/04 Portions of Enterprise and Medium Business Wireline Customer Care work External Contractor
2014/05/13 Data Entry, reporting and administrative functions of Training/Learning Support Coordinators TELUS International
2014/03/17 portion of Business Loyalty and Retention work. TELUS International
2013/09/26 portion of Enterprise activations. TELUS International
2013/06/03 portion of Enterprise IT Service Desk. TELUS International
2013/05/28 National Sales Contract Centre (NSCC) Inside Sales wireline work. TELUS International
2012/11/19 Physical Security Systems and related work. External Contractor
2012/08/03 Planning, Design and Engineering related work. External Contractor
2012/08/03 Remaining work related to telecommunications tower structures and equipment. External Contractor
2012/02/29 Remaining functions associated with repair and maintenance of AC and DC power generators, UPS systems and transfer switches. External Contractor
2011/10/14 Installation, repair and/or removal of pay phones and/or pay phone booths. External Contractor
2011/08/25 Co-ordination of the buried drop order function and related activities in Alberta. Existing team members are not impacted by this development. External Contractor
2011/04/27 Prestage, programming and related function of voice and data equipment for Business Customer Installs External Contractor
2010/11/22 Some of the off-contract and manual order work currently performed within the Customer Experience are of Customer Solutions External Contractor
2010/09/23 Facilities Inventory Coordination and related functions External Contractor
2010/09/15 Finance Customer Payments External Contractor
2010/08/05 National Deployment Management Centre (NDMC) TELUS International
2010/07/21 BC and Alberta Warehouse and Distribution functions External Contractor
2010/07/09 Portion of outbound sales work in SMB area of Customer Solutions External Contractor
2010/05/10 - Data Services Fulfillment, plus related activities for Business customer installs
 
2010/03/18 - Repair Shop in Toronto for wireless
- Buyers from BC
- Material Master
- Inventory Management
- External Contractor
- Work going Offshore
2010/02/24 - NSIS VDSL2 Project External Contractor
2009/08/31 - Contract maintenance renewal quotes outsourced Service Source INC (SSI)
2009/07/28 - Hardware and Software server operations TELUS International
2009/05/29 - Client Account Management call centre work TELUS International
2009/05/12 - Commission and Incentive Management TELUS International
2009/03/10 - Customer Care National Business Office (NBO) - manual order work TELUS International
2009/03/09 - Complex Voice Fulfillment
- Data Services Fulfillment
- Mass Market Fulfillment - expansion
TELUS International-Manila
2009/02/02 - Client Care work TELUS International
2008/12/02 TELUS BC
- Warehousing of Cable
 
2008/12/02 TELUS BC
- Network consumables
 
2008/10/29 - Imaging of new desktop and laptop computers
- Installation of new/replacement desktop and laptop computers, printers, monitors and peripherals
- Installation and configuration of software, backup/restore of data from storage devices
- Diagnostics and hardware repairs of desktop and laptop computers, printers, monitors and peripherals
Outside sources
2008/10/28 - Technical Support Assistance in BC
Outside sources
2008/10/14 - Business Billing Inquiries functions
Effective November 26, 2008
TELUS International
2008/09/09 - Payment mail processing for Ontario customers
 
2008/08/07 - 1. Records and Data Accuracy (Edmonton)
2. Customer Helpl Rep. Tier I
3. IT Support Tier I (Burnaby)
4. Business Service Desk Voice Repair (Montreal)
TELUS International
2008/07/10 - Business Solutions work:
1. Mass provisioning
2. contract renewals
3. ad-hoc reporting
4. credits
2008/06/17 - Contracting out Managed Desktop Systems
Partners
2008/05/01 - Contracting out administrative/manual data entry performed by Client Service Operations (CSO)
TELUS International
2008/04/21 - Contracting out Internal Structured Cable
Appropriate vendors
2008/03/17 - Contracting out call centre work (Koodo Mobile)
Canadian based third party call-centre
2007/10/17 - Provisioning work brought about by LCD with Department of National Defence
 
2007/07/27 - Provisioning work brought about by LCD with Western Canada Lottery Corp
 
2007/07/26 - Document Services on Viking Way in Richmond, BC
 
2007/06/25 - Tier 1 Internal SPOC support
TELUS International
2007/06/20 - Basic Toll Free,
- ID Code set-up,
- Transfer of Business Ownership (SBS and Emerging accounts),
- portion of Business Billing Inquiries
TELUS International
2007/06/12 - portion of Mobility call centre,
TELUS International
2007/05/28 - portion of Wireless Business Solutions (WBS) client care
Local dealerships - Calgary, Edmonton and Vancouver
2007/05/14 - Legacy order assignment,
- D order assignment,
- assignment of updates and cancels,
- activations,
- RIT,
- AIN,
- intercepts
TELUS International
2007/05/02 - auditing inventory of cable
Tenold
2006/11/17 - registration of basic, mass market contracts
TELUS International
2006/11/10 - Utilities Invoice Payment
 
2006/11/01 - Operator Services
TELUS International
2006/09/11 - Recovery of Radio Equipment and associated infrastructure,
- Payphone installation and Maintenance
 
2006/08/23 - Internal Customer Care
Contract Staff to end of 2007
2006/07/18 - Imaging new desktop and laptop computers,
- installation of New/Replacement Desktop and Laptop computers, printers, monitors and peripherals,
- diagnostic and hardware repairs of desktop and laptop computers, printers, monitors and peripherals
Contract partners
2006/06/02 - broadband build program AB and BC,(further to January 16, 2006 notification)
Nokia (strategic partnership)
2006/05/25 - At Home Agents Setup:
- Installation/configuration of software/hardware,
- Replacement of hardware/software as required,
- IT support during installation of home office
 
2006/03/21 - certifications of handsets
Consultants (March 23 - September 30, 2006
2006/03/20 - Construction-Aerial/underground,
- Placing/Splicing -fibre and Copper,
- Outside plant design,
- Pole contacts
Appropriate BC vendors
2006/03/02 - Permit Design
Appropriate BC vendors
2006/02/27 - Network translation Design
Appropriate BC vendors
2006/01/16 - Retail Directory Assistance
External supplier
2006/01/16 - TELUS Consumer Solutions:
- Manual order processing,
- Image data clean up,
- Outbound sales
 
2006/01/16 - Fleet operations,
- Supply operations- Investment Recovery Group, Warehousing and internal distribution and mail operations,
- Real estate- Building maintenance service and trades,
- Travel services,
- forms control and copy administration,
- Equipment repair operations- printed circuit cards, voice and radio telephone sets, test equipment,
- Cable cutting,
- Telephone booth construction and repair,
- Custom manufacturing shops,
- Coin collecting,
- Contract Services clerical support,
- Services Purchase Order administration
- Installation and Repair,
- Construction,
- Various electrical functions,
- Various Clerical Administration functions
 
2006/01/10 - TELUS BC:
- Tower Construction,
- Antenna and Transmission Line Installation,
- Electrical Work,
- Equipment Installation